Warranty, Return, Repair and Shipping Policies
We want to make sure that every customer is satisfied with our products. If there is an issue with your Inspector then please refer to our warranty policy and learn more about how we will make things right for you.
30 Day Return Policy
You may return any unit to us within 30 Days of purchase and we will credit back your order less a 15% re-stocking fee. This is for returns not having to do with defects in manufacturing or obvious unit malfunctions. The reason for the re-stocking fee is that all returned units must be re-calibrated in order to be put back into stock.
Warranty, Repair and Replacement
All of our units are covered by a one year warranty from the date of purchase. If the unit was defective upon arrival or malfunctions within the first year then you may fill out an RMA request CLICK HERE or call customer service at (716) 566-2728.
Upon receipt of the RMA request, our customer service or quality department will contact you to walk you through the RMA process. If the unit needs further evaluation at our facility, we will issue you an RMA number and send you a prepaid shipping label. Once the defective product has been received, we will promptly repair or replace it if needed.
PLEASE NOTE: Repairs and replacements can take up to 5 business days to complete and return.
PLEASE NOTE: To stay within warranty, please do not open the unit. While many of our customers are technically affluent, opening the unit to do your own repairs or investigations will void the warranty.
PLEASE NOTE: If you have already opened the unit, the warranty will be void and this will become an out of warranty repair (see below).
Out of Warranty Repair
If the warranty period has expired or the unit is damaged due to an accident outside of normal use, we will attempt to repair it for a flat rate of $69. The unit will also be re-calibrated.
PLEASE NOTE: Your device will need to be sent to our facility in order for us to repair your Inspector. Here’s the Return Materials Authorization (RMA FORM). You will also need to PURCHASE THE SERVICE from our online store.
What’s Covered By Your $69 Repair Policy?
- Cracked Screens
- Cracked Cases
- Stuck Buttons
What’s Not Covered By Your $69 Repair Policy?
- The unit is completely destroyed.
- Units that have broken boards from impacts.
For further information about our return policies and or procedures please feel free to reach out to us at: firstname.lastname@example.org
Orders placed before 2:00 PM EST will ship within 2 business days via the method chosen during the check out process. Business days are defined as Monday through Friday. Same day shipping is available for orders placed before 10:00 AM EST with a selected method of FedEX 2 day or FedEX Priority overnight. Same day shipping is subject to product availability. Availability will be confirmed when the customer calls the Sensorcon office with the product order number. Our office phone number is: (716) 566-2728. *Please Note* All orders shipping Outside of the United Sates, the customer will be responsible for any duty fees**