Warranty, Return, Repair and Shipping Policies
We want to make sure that every customer is satisfied with our products. If there is an issue with your Inspector then please refer to our warranty policy and learn more about how we will make things right for you.
30 Day Return Policy
You may return any unit to us within 30 Days of purchase and we will credit back your order less a 15% re-stocking fee. This is for returns not having to do with defects in manufacturing or obvious unit malfunctions. The reason for the re-stocking fee is that all returned units must be re-calibrated in order to be put back into stock or to be sold as a refurbished product.
Warranty, Repair and Replacement
All of our units are covered by a one year warranty from the date of purchase. If the unit was defective upon arrival then you may fill out an RMA request. CLICK HERE
Our customer service department will send you the necessary shipping instructions once the RMA form has been completed. Once the defective product is received we will promptly repair or replace it if needs be.
PLEASE NOTE: Repairs and replacements can take up to 5 to 7 days to complete and return.
PLEASE NOTE: To stay within warranty, please do not open the units protective body case. While many of our customers are technically affluent, opening the unit to do your own repairs or investigations does in fact void the warranty.
PLEASE NOTE: If you have already opened the protective case then kindly refer to the instructions below.
Out of Warranty Repair
If the warranty period has expired or the unit is damaged due to an accident outside of normal use. We will attempt to repair it for a flat rate of $59. In this case the unit will also be re-calibrated.
PLEASE NOTE: Your device will need to be sent to our facility in order for us to repair your inspector. Here’s the Return Materials Authorization (RMA FORM). You will also need to PURCHASE THE SERVICE from our online store.
What’s Covered By Your $59 Repair Policy?
- Cracked Screens
- Cracked Cases
- Stuck Buttons
What’s Not Covered By Your $59 Repair Policy?
- The unit is completely destroyed.
- Units that have broken boards from impacts.
For further information about our return policies and or procedures please feel free to reach out to us at: firstname.lastname@example.org
Orders placed after 7:00 AM EST will ship within 2 business days via the method chosen during the check out process. Business days are defined as Monday through Friday. Same day shipping is available for orders placed before 10:00 AM EST with a selected method of FedEX 2 day or FedEX Priority overnight. Same day shipping is subject to product availability. Availability will be confirmed when the customer calls the Sensorcon office with the product order number. Our office phone number is: (716) 566-2728
WARNING ON NON AUTHORIZED RE SELLERS:
Please be aware that other non-authorized re sellers products may be out of date and this may effect the length of the products warranty should a problem arise. Only purchase products through Sensorcon or an authorized re seller.